Legal
Last updated: October 10, 2026Cha Jewels Co., Ltd. (Ｃｈａ Ｊｅｗｅｌｓ株式会社)
This website and the related services are operated by:
In these Terms, “Cha Jewels,” “we,” “us,” and “our” refer to Ｃｈａ Ｊｅｗｅｌｓ株式会社. “Customer,” “you,” and “your” refer to the person purchasing, reserving, or using our products or services.
These Terms apply to:
By placing or reserving an order, making a payment or down payment, creating an account, or otherwise using our services, you agree to these Terms and any order-specific conditions disclosed before purchase.
Our Privacy Policy and Return, Cancellation and Refund Policy form part of these Terms.
Wholesale and business-to-business transactions may be governed by separate written agreements.
You must be at least 18 years old and legally capable of entering into a contract.
If you are under 18, a parent or legal guardian must place or approve the order. By placing an order on behalf of a company or another person, you confirm that you have authority to bind that person or organization.
You must provide accurate and complete information. We may request identity, address, payment, or authorization verification when reasonably necessary to prevent fraud or comply with the law.
You are responsible for:
You are responsible for activities conducted through your account unless the activity resulted from a security failure attributable to Cha Jewels.
We may temporarily restrict an account when reasonably necessary to investigate fraud, payment disputes, unauthorized access, or violations of these Terms.
We make reasonable efforts to describe every item accurately, including its material, hallmark, weight, dimensions, gemstone information, condition, and included certificates or accessories.
Preloved jewelry may show signs of previous ownership, including minor scratches, marks, repairs, wear, or changes consistent with its age and condition.
Characteristics clearly disclosed in the listing, photographs, live presentation, invoice, or order confirmation are considered part of the product description.
Handmade gemstone bracelets, pearls, and natural gemstones may vary in:
These natural or handmade variations are not defects unless the item is materially different from the agreed description.
We try to present product colors and details accurately. However, lighting, photography, screen settings, and device differences may affect how an item appears.
Measurements and weights may have reasonable variations caused by measuring equipment or methods. Any material discrepancy remains subject to our Return, Cancellation and Refund Policy and applicable law.
Gemological reports, certificates, and appraisals are included only when specifically stated. Reports issued by independent laboratories reflect that organization’s assessment at the time of examination.
A certificate or appraisal is not a guarantee of the item’s future market price, resale value, or ability to be sold.
Jewelry, precious metals, gemstones, and branded items may retain or change in value over time, but their future value is uncertain.
References to jewelry as an “asset,” “investment,” “store of value,” or item with “investment value” are general descriptions and do not constitute:
Gold, gemstone, currency, retail, and resale prices may rise or fall. Customers must make purchasing decisions based on their own circumstances.
Cha Jewels offers a buyback or resale arrangement only when confirmed in a separate written agreement.
You may submit an order by:
Submitting an order or making a claim during live selling is a request to purchase the item. A binding order is formed when Cha Jewels confirms the item’s allocation and sends an order confirmation, invoice, or other clear acceptance.
An automatic acknowledgment that we received your request does not necessarily mean the item has been accepted or allocated.
Because many items are unique and offered through several sales channels, an item may become unavailable before allocation is confirmed. If payment was received for an unavailable item, we will offer an appropriate alternative, store credit accepted by the customer, or a refund through the original payment method.
Before accepting an order, we may request additional information or decline the order for legitimate reasons, including:
If an accepted order must be cancelled because Cha Jewels cannot supply the item, any affected payment will be refunded through the original payment method unless the customer voluntarily chooses another resolution.
We will not cancel an accepted order solely to resell the item at a higher price.
Prices are displayed in the currency stated on the product page, invoice, or order confirmation.
Unless otherwise stated:
The final order confirmation will show the applicable item price, discounts, shipping charges, payment schedule, and total amount.
Once an order is accepted, market changes in gold, gemstone, or foreign-exchange prices do not change the confirmed price unless both parties agree in writing.
Available payment methods are displayed during checkout or stated on the invoice.
If you choose cash on delivery, you pay the courier when you receive the piece. The cash on delivery fee (tax included) is paid by the customer and is shown in the order total.
You confirm that:
An order is not considered paid until the payment has been received and validated by Cha Jewels.
Payment may be processed by a third-party payment provider. That provider’s terms and privacy policy may also apply.
If a payment is reversed, rejected, charged back, or later found to be unauthorized, we may suspend fulfilment, reverse related loyalty points, and take reasonable steps to recover the unpaid amount.
Nothing in this section prevents a customer from disputing a transaction in good faith or exercising a lawful consumer right.
Layaway allows an eligible customer to reserve an item and pay according to an agreed schedule before delivery.
The following information will be shown in the invoice, customer portal, or written layaway confirmation:
Cha Jewels offers three-month, six-month and eight-month plans, the eight-month plan for qualifying orders of ¥300,000 or more. The exact plan confirmed for the order will control.
Unless specifically disclosed otherwise, Cha Jewels layaway does not charge interest.
A layaway item is reserved for the customer after the required down payment has been received and validated.
Ownership remains with Cha Jewels until the order has been paid in full. The item will not normally be delivered until full payment and any applicable delivery charges have been completed.
At the customer’s request, Cha Jewels may begin resizing, polishing, certification, repair, or another approved service before the final layaway payment.
The customer remains responsible for reasonable service costs already incurred if the customer later cancels or defaults, subject to applicable law.
Customers may complete the remaining balance early without an early-payment fee unless different written terms were disclosed before entering the plan.
We may send payment reminders through the customer’s registered email or messaging channel.
If a payment remains overdue, we may provide notice and an opportunity to correct the missed payment before cancelling the layaway, unless immediate action is reasonably necessary due to fraud or another serious breach.
Cancellation, down-payment treatment, lawful deductions, and any remaining store credit are governed by our Return, Cancellation and Refund Policy and the order-specific layaway agreement.
Changing an item after the down payment has been made is treated as cancellation of the original order and creation of a new order. Applicable cancellation charges may apply.
A promotional exception applies only when confirmed by Cha Jewels in writing.
Customers must provide a complete and accurate delivery address.
Delivery dates are estimates unless Cha Jewels expressly guarantees a specific date in writing. Delivery may be affected by carrier operations, customs, weather, disasters, holidays, or other circumstances outside our reasonable control.
Risk of loss generally transfers to the customer when delivery is confirmed at the address provided, subject to shipping-damage claims and any mandatory legal rights.
If a parcel is returned because of an incorrect address, refusal, failure to collect, or unpaid customs charges, the customer may be responsible for reasonable return and redelivery costs.
For international orders:
Free-shipping promotions apply only under the conditions stated for the relevant order or promotion.
Please inspect your order promptly after delivery.
If the item is incorrect, damaged, incomplete, or materially different from its description, contact us preferably within five calendar days and follow the process in our Return, Cancellation and Refund Policy.
We strongly recommend recording an unboxing video and keeping all packaging, tags, certificates, and accessories. However, an unboxing video is not an absolute condition for exercising a right that cannot legally be excluded.
Returns, cancellations, replacements, store credit, and refunds are governed by our Return, Cancellation and Refund Policy.
In summary:
If these Terms conflict with the Return, Cancellation and Refund Policy on a return-related matter, the more specific Return, Cancellation and Refund Policy will apply, subject to mandatory law.
Cha Jewels may offer services including:
Service completion dates are estimates. Services normally require at least two weeks, but complex work, laboratory processing, unavailable materials, or international delivery may require additional time.
Some work may reveal hidden weakness, previous repair, metal fatigue, loose stones, or other conditions that could not reasonably be identified beforehand. We will contact the customer if additional material work or cost is required.
We will not perform materially different additional work without the customer’s approval, except for minor steps reasonably necessary to complete the authorized service safely.
Customized, resized, engraved, repaired, or otherwise altered items are not eligible for change-of-mind returns. This does not exclude claims relating to defective workmanship or other mandatory rights.
Eligible payments may earn Cha Jewels loyalty points under the program rules displayed on the website or customer account.
Points are credited only after an eligible payment has been validated, whether the payment relates to a paid-in-full or layaway order.
The number of points, eligibility rules, membership levels, promotions, redemption value, and any expiration date will be displayed in the applicable program information.
We may correct points credited because of:
Points are not cash, do not earn interest, and cannot be sold or transferred unless we approve otherwise. Points cannot be exchanged for cash except where required by law.
We may modify or discontinue the loyalty program with reasonable notice. Changes will not unfairly remove properly earned points or benefits where prohibited by law.
Store credit issued under our Return, Cancellation and Refund Policy:
Store credit and loyalty points are separate benefits and may have different rules.
Promotions, discount codes, free shipping, special reservation amounts, and limited-payment plans are subject to the conditions stated in the relevant offer.
Unless otherwise stated:
We may cancel or correct a promotion containing a clear mistake, but we will honour accepted orders where required by law.
You must not:
We may restrict access when reasonably necessary to prevent or investigate these activities.
If you voluntarily submit a review, testimonial, photograph, video, or other content for publication, you confirm that:
When you authorize publication, you grant Cha Jewels a non-exclusive, worldwide, royalty-free license to reproduce, edit for formatting, translate, and display the content for Cha Jewels’ website, social media, and marketing.
You retain ownership of your content. We will not publicly use private customer messages or personal photographs without permission, except where legally permitted or necessary to resolve a dispute.
The Cha Jewels name, branding, website design, photographs, product descriptions, videos, graphics, and other original materials are owned by or licensed to Cha Jewels.
You may view and use the website for personal shopping purposes. You may not reproduce, sell, commercially exploit, or falsely represent our materials as your own without written permission.
Third-party trademarks and brand names remain the property of their respective owners.
Our collection and use of personal information are described in our Privacy Policy.
By placing an order, you agree to receive necessary transactional communications, including:
Promotional communications are sent based on consent or as otherwise permitted by law. You may opt out of marketing without stopping necessary order-related messages.
Our website may link to payment providers, delivery companies, messaging platforms, social-media services, or other third parties.
Those services operate under their own terms and privacy policies. Cha Jewels is not responsible for an independent third party’s content or conduct, except to the extent responsibility cannot legally be excluded or the third party acts on our behalf.
We aim to keep the website and customer services available and accurate, but we cannot guarantee uninterrupted or error-free operation.
We may temporarily suspend or update the website for maintenance, security, technical problems, or legal compliance. This does not affect already accepted orders except where reasonably necessary, and we will take appropriate steps to minimize customer impact.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability arising from intentional misconduct, gross negligence, or mandatory consumer-protection law.
To the extent permitted by law:
These limitations do not affect a customer’s rights relating to damaged, incorrect, misdescribed, or non-conforming products.
We are not responsible for delay caused by circumstances outside our reasonable control, including natural disasters, severe weather, fire, war, civil disturbance, government action, customs restrictions, carrier disruption, labour disputes, epidemics, communication failures, or major system outages.
We will take reasonable steps to notify affected customers and resume performance. If fulfilment becomes impossible, we will provide the resolution required by applicable law.
You may stop using the website at any time.
We may suspend or terminate an account for a material violation of these Terms, fraud, unauthorized payments, threats, abuse, or unlawful conduct.
Account suspension does not automatically cancel an accepted order or remove existing payment obligations, refund rights, loyalty balances, or store credit. These will be handled under the applicable order terms and law.
We may update these Terms when our services, business practices, or legal obligations change.
Updated Terms will be posted with a new “Last updated” date. Material changes will apply prospectively unless an immediate change is legally required or the customer agrees otherwise.
The terms accepted when an order was confirmed will generally continue to govern that order.
These Terms and transactions with Cha Jewels are governed by the laws of Japan.
We encourage customers to contact us first so we can attempt to resolve any concern fairly and promptly.
Subject to any mandatory consumer right concerning jurisdiction, the Tokyo District Court or Tokyo Summary Court will have jurisdiction over disputes arising from these Terms or a Cha Jewels transaction.
Nothing in this section prevents a customer from contacting a competent consumer-protection authority or exercising a mandatory right available where the customer lives.
If any part of these Terms is found invalid or unenforceable, that part will be limited or removed only to the extent necessary. The remaining Terms will continue to apply.
A delay in enforcing a right does not mean that Cha Jewels has waived that right.
You may not transfer an order, account, layaway agreement, loyalty points, or store credit without our written approval. Cha Jewels may transfer its rights and obligations as part of a legitimate business transfer, provided customer rights are not materially reduced.
These Terms, the confirmed order information, applicable policies, and any written order-specific agreement constitute the agreement between Cha Jewels and the customer.
Questions about these Terms may be directed to:
