From your order to your door.

We sell new K18 gold jewelry, pearls and diamonds, and preloved branded pieces. Every preloved piece is authenticated and its hallmark checked in Japan.

Many pieces are one of a kind. The metal stamp, weight, size and condition are on each product page. Colours can look slightly different depending on your screen.

For ring sizes and necklace lengths, see the Jewelry Guide.

1. 01

   Add to cart and check out

   Sign in, choose the delivery address and how you will pay, and place your order. The piece is set aside for you from that moment.

2. 02

   We confirm your order

   Our team checks the piece and your details, then emails you to confirm the order. Payment details are sent only after this confirmation.

3. 03

   Pay by the deadline

   You have 24 hours to pay if you are new to Cha Jewels, or 72 hours if you have ordered before. The deadline is on your order page in My Account and in the email. If payment does not arrive in time, the order is cancelled automatically and the piece is released.

4. 04

   We ship

   Once your payment has cleared, we ship within five business days and send you the tracking number.

You can follow every order under Orders in My Account.

The payment methods, when payment is due and the charges besides the price are below — word for word what our legal notice states.

Payment methods

Credit card, bank transfer, convenience-store payment, Paidy (あと払い（ペイディ）; for customers living in Japan only — Japanese mobile number, identity check and payment in Japan; orders in yen; you pay Paidy at a convenience store (in-store terminal), by bank transfer or by direct debit), cash on delivery (代金引換; delivery in Japan, orders in yen paid in full, where the amount collected on delivery, excluding the cash on delivery fee, is ¥300,000 or less), and layaway※

When payment is due

After we confirm your order, by the deadline shown. By card, the amount is authorised (held) when you pay and charged when we confirm the payment. With Paidy, you pay Paidy in the month after we confirm the payment, as billed by Paidy (convenience store, bank transfer or direct debit); by convenience store or bank transfer, by the 27th of that month; by direct debit, it is taken on the 27th, or the next banking business day if the bank is closed. With cash on delivery, you pay the courier when you receive the piece (there is no deadline). For layaway※, on the dates shown in your account, over a three-, six- or eight-month plan (eight months for orders of ¥300,000 or more)

Charges besides the price

Shipping, bank transfer fees, and convenience-store payment fees; with Paidy (あと払い（ペイディ）), Paidy's convenience-store payment fee (up to ¥390, tax included) or, when you pay Paidy by bank transfer, the transfer fee; with cash on delivery, a cash on delivery fee by the amount collected on delivery, pieces and shipping together (up to ¥10,000 — ¥1,040; up to ¥30,000 — ¥1,150; up to ¥100,000 — ¥1,370; up to ¥300,000 — ¥1,810; all tax included)

※ About layaway

Layaway is a payment method for customers using the English site and customers overseas. The agreement is written in Tagalog with English, as one document. Layaway is not offered on the Japanese site. To ask about it, email sales@chajewelsjp.com.

• You choose how to pay when you order, and the confirmed order is paid that way. To change it, check your order page or contact us.
• Bank details are shown only after we confirm your order.
• Paidy is for customers who live in Japan and have a Japanese mobile number.

Enter a coupon code at checkout. A coupon applies to the pieces, not to shipping.

Loyalty points are worth ¥1 each and can be used at checkout towards the pieces. If you use a coupon and points on the same order, the coupon comes off first.

Points are added once your payment is confirmed. Points you use are not returned if the order lapses or is cancelled.

Levels and earning rates are on the Loyalty page.

When an order placed on this website is fully paid, we issue a receipt (PDF) and email you that it is ready.

• Download it from Receipts in My Account, or from the order page.
• You can set the name (宛名) and the purpose line (但し書き, お品代として by default) before you download.
• Download it in Japanese or English.
• Every download after the first is marked Reissued (再発行).
• Every amount includes tax, and the 10% consumption tax is shown. Receipts are issued electronically, so no revenue stamp is affixed.

Anyone can check a receipt with its QR code or verification code on the verification page. If an order changes, its receipt is cancelled and a new one is issued with a new number.

• Japan: free shipping on pieces totalling ¥8,000 or more; otherwise ¥800.
• Outside Japan: the shipping fee is shown at checkout. Where none is shown, we tell you when we confirm the order.
• We ship within five business days of your payment clearing. Cash on delivery orders ship after we confirm the order.
• Once shipped, the tracking number is in your email and on your order page.

For deliveries outside Japan, customs duties, import taxes and brokerage charges collected in the destination country are generally paid by the customer.

Layaway pieces ship after the final payment.

• Cancelled on the day of your order (Japan time): the full amount you paid is added to your account as store credit, valid for one year.
• Cancelled on a later day: a 30% cancellation charge applies and the remaining 70% is added as store credit.
• If you paid by card, the refund goes back to the card only and is never combined with store credit.
• Store credit cannot be exchanged for cash.

Some orders cannot be cancelled, for example once shipped or once a service has started. See the Return, Cancellation and Refund Policy.

We do not accept change-of-mind returns or exchanges.

If a piece arrives incorrect, damaged or materially different from its description, contact us within 5 days of delivery, with photos. Depending on the case, we repair or replace the piece, reduce the price or, where applicable, refund.

The full process is in the Return, Cancellation and Refund Policy.

• All prices include tax.
• Order confirmations and payment deadlines are in Japan time (JST).
• We answer messages on weekdays, 10:00–18:00 JST (closed weekends and Japanese public holidays).
• You can send a piece as a gift to a different address.